Translator

Professional Real-time Translation App - Technical Support Center

Contact Us

If you encounter any issues while using the Translator app or need technical support, please contact us through the following methods:

Technical Support Email

jojostudio909@gmail.com

Business Hours: Monday to Friday 9:00-18:00

Response Time: Within 24 hours

Feedback & Suggestions

jojostudio909@gmail.com

We welcome your valuable feedback and suggestions

Help us continuously improve our product

Frequently Asked Questions

Q: How do I get started with Translator?

A: After downloading and installing the Translator app, you can:

  • Select source and target languages
  • Tap the microphone button for voice translation
  • Type text for text translation
  • Use the camera feature for photo translation
Q: What languages are supported?

A: Translator supports 20+ major languages, including:

Chinese (Simplified/Traditional), English, Japanese, Korean, French, German, Spanish, Italian, Russian, Arabic, Hindi, Indonesian, Malay, Polish, Portuguese, Thai, Turkish, and more.

Q: How accurate is the translation?

A: Translator uses advanced machine learning and artificial intelligence technology, combined with multiple translation engines to ensure translation accuracy and fluency. For daily conversations and common texts, accuracy can reach over 95%.

Q: Do I need an internet connection?

A: Most translation features require an internet connection. We provide some offline translation features that support offline translation of common phrases and vocabulary. We recommend using it in a WiFi environment for the best experience.

Q: How do I create a user account?

A: You can create an account through the following methods:

  • Register with email
  • Register with phone number
  • Sign in with Apple ID
  • Sign in with Google account

After creating an account, your translation history and data will sync across devices.

Q: How do I manage translation history?

A: Translator automatically saves your translation history. You can:

  • View all translation records
  • Search for specific translation content
  • Bookmark important translations
  • Delete unwanted records
  • Export translation history
Q: What should I do if I encounter translation errors?

A: If you encounter translation errors, you can:

  • Try translating again
  • Check if the input language is correct
  • Try using different expressions
  • Report issues through the in-app feedback feature
  • Contact our technical support team
Q: Does the app take up a lot of storage space?

A: The Translator app itself takes up about 50MB of storage space. Translation history and other user data will grow based on usage, but you can manage storage space in settings, including clearing cache and deleting history records.

Technical Support

System Requirements

Troubleshooting

If you encounter problems, please try the following solutions:

Update Information

We regularly release app updates, including:

We recommend updating to the latest version for the best experience.