Professional Real-time Translation App - Technical Support Center
If you encounter any issues while using the Translator app or need technical support, please contact us through the following methods:
Business Hours: Monday to Friday 9:00-18:00
Response Time: Within 24 hours
We welcome your valuable feedback and suggestions
Help us continuously improve our product
A: After downloading and installing the Translator app, you can:
A: Translator supports 20+ major languages, including:
Chinese (Simplified/Traditional), English, Japanese, Korean, French, German, Spanish, Italian, Russian, Arabic, Hindi, Indonesian, Malay, Polish, Portuguese, Thai, Turkish, and more.
A: Translator uses advanced machine learning and artificial intelligence technology, combined with multiple translation engines to ensure translation accuracy and fluency. For daily conversations and common texts, accuracy can reach over 95%.
A: Most translation features require an internet connection. We provide some offline translation features that support offline translation of common phrases and vocabulary. We recommend using it in a WiFi environment for the best experience.
A: You can create an account through the following methods:
After creating an account, your translation history and data will sync across devices.
A: Translator automatically saves your translation history. You can:
A: If you encounter translation errors, you can:
A: The Translator app itself takes up about 50MB of storage space. Translation history and other user data will grow based on usage, but you can manage storage space in settings, including clearing cache and deleting history records.
If you encounter problems, please try the following solutions:
We regularly release app updates, including:
We recommend updating to the latest version for the best experience.